Get in Touch
Contact Trading Ex
Have questions about our services, need support with your account, or want to learn more about our escrow solutions? Our team is here to help.
Contact Information
General Support
For general inquiries and account support
Email: support@tradingexx.com
Response time: 24-48 hours
Business Hours
When our support team is available
Monday - Friday: 09:00 - 17:00 UTC
Weekend: Limited support
Emergency: Available 24/7
Department Contacts
Security Team
security@tradingexx.com
For security concerns and incidents
General Support
support@tradingexx.com
For general inquiries and account issues
Partnerships
partners@tradingexx.com
For business partnerships and integrations
Office Location
Headquarters
Gondangdia, Kec. Menteng, Kota Ibukota Jakarta 10350, Indonesia
WhatsApp Support
+6283899057468
WhatsApp chat available for verified accounts
Support Categories
Common Support Topics
Account verification and login issues
Deposit and withdrawal assistance
Wallet linking and verification
Account verification status
Transaction delays and confirmations
Response Times
General Inquiries
24-48 hours
Security Issues
2-4 hours
Card Applications
48-72 hours
Technical Support
12-24 hours
Emergency Issues
Immediate
Security Notice
Trading Ex will never ask for your seed phrases, private keys, or passwords. Never share sensitive information via email or chat. Our team will only request verification documents through secure channels. Report any suspicious activity to security@tradingexx.com immediately.